+6287876930351 kalyabalivilla@gmail.com
Kalya Bali Villa and Tour
Kalya Bali Villa and Tour

FAQ

1. How can I make a villa reservation?

You can make a villa reservation directly through Kalya Bali Villa & Tour or through available third-party platforms such as Booking.com, Airbnb, and Agoda. Direct reservations will be confirmed once villa availability has been verified and the required payment has been received.

2. How can I book a tour package?

You can select an available tour package through our website and contact us to make a booking. Our team will assist with confirming the tour details, travel date, number of participants, and other necessary information before the booking is confirmed.

3. What payment methods are available?

Payment methods may vary depending on the villa or tour package. Available options may include:

  • Cash payment directly at our office

  • Bank transfer

  • Payment through third-party platforms such as Booking.com, Airbnb, Agoda, or other available platforms

The available payment method will be confirmed during the reservation process.

4. How much is the required down payment for direct reservations?

For direct reservations, a minimum 50% down payment of the total booking amount is required. The remaining balance must be paid no later than 3 days before the check-in date.

Full payment may also be made at the time the reservation is confirmed.

5. Can I cancel or change my reservation?

Cancellation and reservation change policies may vary depending on the villa, tour package, travel dates, rate type, and booking method.

For reservations made through third-party platforms, the applicable policies will follow the terms and conditions of the platform and the selected reservation.

6. What are the villa check-in and check-out times?

Check-in and check-out times may vary depending on the villa. In general, check-in starts at approximately 2:00–3:00 PM, while check-out is generally between 11:00 AM and 12:00 PM.

The applicable check-in and check-out times will be confirmed before or at the time of reservation.

7. Is early check-in or late check-out available?

Early check-in and late check-out may be requested in advance and are subject to villa availability and the applicable property policy.

A request is not considered confirmed until approval has been provided. Additional charges may apply depending on the villa's policy.

8. Can I have more guests than the villa's stated capacity?

The number of guests must comply with the maximum occupancy stated in the villa information and reservation.

Additional guests are not permitted without prior approval. Any applicable conditions or additional charges may vary depending on the villa.

9. Are children allowed to stay at the villas?

Children's policies may vary between villas. We recommend providing the number and ages of children when making a reservation so that we can provide the appropriate information.

10. Are visitors allowed at the villa?

Visitor policies may vary depending on the villa. Guests are advised to inform us in advance if they intend to have visitors.

Using the villa for events, gatherings, or activities involving more people than the permitted capacity also requires prior approval.

11. Can tour packages be customized?

Some tour packages may be customized according to your travel requirements, including destinations, duration, number of participants, and travel preferences.

Please contact us to discuss the available options and possible itinerary adjustments.

12. Does the tour package include transportation?

The inclusions provided with each tour package may vary.

Details regarding transportation, entrance tickets, meals, guides, and other inclusions will be stated in the individual tour package or confirmed before booking.

13. What happens if weather or other conditions affect the tour?

Certain activities or destinations may be affected by weather conditions, safety considerations, or other circumstances beyond our control.

If an itinerary needs to be changed or adjusted, we will make reasonable efforts to inform guests and provide a suitable alternative based on the circumstances and available options.

14. Do you offer tours for couples, families, and groups?

Yes. We offer travel options suitable for different types of travelers, including couples, families, and groups.

You may provide your group size and travel requirements when making an inquiry so that we can help recommend the most suitable option.

15. What if I arrive in Bali late at night?

If you have a villa reservation, we recommend informing us of your estimated arrival time in advance so that the check-in process can be prepared according to the villa's applicable policy.

For transportation to or from the airport, availability will depend on the villa or tour package selected.

16. How can I get assistance before making a reservation?

You can contact Kalya Bali Villa & Tour via WhatsApp or email for information regarding villas, tour packages, availability, pricing, reservations, or other travel requirements.

WhatsApp: +62 878-7693-0351
Email: kalyabalivilla@gmail.com



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